On-Call Support for Airbnb Host When Guest Issues Happen
We’re here to help you thrive
Hosting doesn’t have to mean handling every issue on your own.
We support Airbnb hosts when guest issues arise, helping prevent small problems from turning into bad reviews, neighbor complaints, or account risk.
Our role is to step in calmly and professionally when it matters most-while you stay in control.
How We Help
When guest issues happen, timing and communication matter.
We provide on-call support to help address concerns early, reduce escalation, and keep situations under control.
Respond when issues arise
Communicate professionally with guests
De-escalate early and document clearly
Our Services
On-Call Host Support
After-hours support for Airbnb hosts when guest issues arise, including professional guest communication and escalation with host authorization.
Incident Response and Documentation
Clear, time-stamped incident handling and summaries suitable for host records or platform follow-up.
Vendor and Cleaner Coordination
Coordination with your host-approved cleaners or vendors when follow-up is needed.
Portfolio Support-Custom Pricing
For hosts and operators managing multiple listings.
Includes:
Scalable coverage
Priority handling across listings
Centralized incident tracking
Customized onboarding
Choose your starting point
Explore Memberships
Starter Host Support
$99/mo per listing
Best for hosts who want reliable backup
Includes:
On-call host support
Professional guest communication
Incident escalation with approval
Incident documentation
Pro Host Support
$149/mo per listing
Best for hosts who want faster response and less involvement.
Includes everything in Starter, plus:
Priority response
Hands-off coordination from you (the host) with approved cleaner or vendors.
Support for multiple issues per reservation
Enhanced follow-through and updates
*Remote coordination only. No on-site services provided.
FAQs
How does this work?
1
A guest issue occurs. You contact us or submit an incident report. We respond, coordinate and document.
Why STR host Support?
2
We’re not a property manager or a security company. We’re built specifically to support Airbnb hosts during guest issues-calmly, professionally, and with clear documentation. You keep control. We help handle the moments that matter.
What is your policy?
3
We provide remote host support, communication, and coordination only. We do not provide physical intervention, licensed security surveillance, or law enforcement services.
Ready for Support?
Stop handling Airbnb issues alone.